Quality

  • Awarded ISO 9001 QMS

    Change Zone is committed to provide the best quality and serves Excellency in Change zone’s training programs and make sure all learning outcomes for all programs are being met in effective and efficient way. Through adopting and applying the international Quality Management Systems criteria such as ISO9001.

    ISO 9001 QMS, helps Change Zone to continually improve customer perceived and delivered value, and actively stimulate innovation in marketing and execution of strategy.



2010 ISO 9001 Certificate

2010: Change Zone got ISO 9001 certificate issued by SGS, for the first time.

2011

2011: Change Zone got ISO 9001 certificate issued by SGS, the first surveillance  visit, with 0 major and 1 minor findings.

2012

2012: Change Zone got ISO 9001 certificate issued by SGS, the second surveillance  visit, with 0 major and 0 minor findings.

2013

2013: Change Zone got ISO 9001 certificate issued by SGS, the renewal visit, with 0 major and 0 minor findings.

2014

2014: Change Zone got ISO 9001 certificate issued by SGS, the second surveillance  visit, with 0 major and 0 minor findings.

2015

2015: Change Zone got ISO 9001 certificate issued by SGS, the second surveillance  visit, with 0 major and 0 minor findings.

Change Zone Quality Management System Manual

01. Purpose

purpose 1The purpose of Change Zone’s Quality Management System is to establish, document, implement and maintain a quality management system for Change Zone, and continually improves its effectiveness, so that to exceed customer’s expectations. Change Zone aims to establish and execute innovative customer-centric processes that continually drive customer delight, business growth, and positive change to relevant stakeholders and targeted market segments.

02. Quality Policy

Policy 1Change Zone is committed to provide the best quality and serves Excellency in Change zone’s training programs and make sure all learning outcomes for all programs are being met in effective and efficient way. Change Zone is committed to design and develop the best educational deliverables for the learners, and apply all Quality Management Systems criteria such as IACET, and ISO 9001, criterion on its all training programs. With the aim to continually improve customer perceived and delivered value, and actively stimulate innovation in marketing and execution of strategy. Through the following General Guidelines:

  • Strategy focus: serves core needs of segments on the long-run
  •  High-quality content: materials are based on trusted and updated  references
  •  Excited delivery: presented to participants attractively
  • Problem-oriented: drawn from insights about problems customers’ face
  • Holistic: based on practical “systems thinking” diagnoses
  • Practical: builds the practical competencies of participants
  • Paradigm shift: influences the way people’s think, facilitate self-awareness smoothly
  • Coaching: participants are provided with the guidance, support, coaching required that allow them to reflect the concept on real-world situations
  • Change of attitude: through providing different Learning styles , such as experiential learning, problem-based learning, and behavioral change methods
  • Convenience in time, payments, and support channels.
  • Customization: Plan to achieve specific objectives or improve problematic situations
  • Continual development: through joining learning groups.
  • Corporate social responsibility: through providing free workshops to build awareness.

03. General Quality Goals

obj2

  • Systemize the value-creation process that ensures consistent quality in programs, through acquiring an international accreditation in education, and the continual improvements in the internal processes.
  • Consolidate core competencies of Change Zone’s strategic positioning, through:
    • Enhancing its positioning statements (redesign Ads, update promotional content)
    • Activate different promotion channels such as (website, email ads, and face book campaigns)
  • Provide new products to satisfy different customers’ needs.

04. Documented procedures for the quality management systems

process2To maintain the effectiveness of Change Zone’s quality management system:

  • Change Zone conducts a regular quality management meeting to design, plan, and review and improve quality systems and Change Zone’s processes.
  • Change Zone Creates and maintains a Quality Management Improvement Log, where suggestions and ideas are captured and maintained, in order to review and implement the ones which make improvement the quality systems in place.
  • Change Zone Creates a quality management systems repository to maintain and access forms, policies, and processes specifications.