Sales Management


Sales Management Consulting 

In a psychological sense, each interaction with the company, defines the company in the customer’s mind. This definition determines the customer’s future business with the company …Loyalty is lost or strengthened in every interaction between a company and its customers 

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Sales Management Consulting

The objectives of sales & service projects

Improve Sales figures, by:

  • Increase customer acquisition rate – the closing rates of sales leads
  • Increase customer retention rate – maintain existing customers active
  • Increase cross-selling to other product family mix
  • Improve customer satisfaction of after-sales-service, and after-closure-response time

Improve the professional selling and service skills, to reflect the premium of corporate brand:

  • Conduct selling and service activities through distinctive approach
  • Understands the expectations of market segments and improve sales and service procedures accordingly

    Improve HR processes

    • That reinforce the behaviors to professional selling and service, and which, directs the team efforts to marketing, sales and service strategy

      The scope of work includes, but not limited to:

      • Improve sales management processes
      • Improve personal selling methods, techniques and standards
      • Improve customer service standards and procedures
      • Conduct focus groups to understand segments needs and expectations
      • Establish sales and service strategic and operational dashboards

      Change Zone